Custom Iced Out Magma Drip Letter Pendant

365-day warranty policy covers all of the jewelry purchased from Bling Proud.

1. We offer 365 days warranty service. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear.

2. The used Custom/Solid Gold jewelry has any problem within 365 days of the delivered date, we offer one-time repairment(Warranty is voided on user damage issues i.e: water damage, accidental breakage, etc.), customers pay for resend and return shipping fee. 

Warranty exceptions and exclusions:

1. Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a chain wears thin due to neglect or natural wear and tear, the warranty is considered void. Warranty is voided on user damage issues i.e: water damage, accidental breakage, etc.

2. Any jewelry that has been repaired by another jeweler. We cannot be held responsible for merchandise that has been worked on by another jeweler. 

Returns & Exchanges

We are committed to total customer satisfaction. If you are not happy with an item it may be returned within 30 days. Please email blingproud@gmail.com prior to making any return.

• Products must be returned in new, unworn condition with jewelry box.
• We do not accept returns on Grillz and Earrings due to hygiene reasons.
• Exchanges and refunds will be accepted within 14 days of your receipt of the order.
• Beyond 14 days, ONLY EXCHANGES will be accepted within 30 days of your receipt of the order.
• Contact us for shipping address. Items returned without authorization will not be accepted. 
• You will be charged a 10% of the order value fee for cancellation. 
• We are not able to cancel order which been processed or fulfilled. 
• There are NO returns or exchanges on Solid Gold Products and Custom/Made to order Products due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom/Made to order Products go into production, there can be NO cancellations. There is a 50% cancellation fee for Solid Gold Products and Custom/Made-to-order Products if the cancellation occurs during the production time.
• You will be charged a 25% restocking fee for order return.

Additional non-returnable items:

• Gift cards
• Final sale or clearance jewelry

Full Coverage Return & Exchange Policy: (Bling Proud is responsible for return postage fees and replacement fees)

• Received the wrong item.
• The item is broken, defective, or has an incorrect engraving.

Limited Coverage Return & Exchange Policy: (Customer is responsible for return postage fees and replacement postage fees. Bling Proud does not refund any shipping fees)

• Customer ordered the wrong size.
• Customer does not like the item in person.

Purchase Not Eligible for Return & Exchange Policy:

• Items that were worn, or sent to you as Replacement/Exchange cannot be returned again.

General Return/Exchange Process:

• Step 1 Initiate your return/exchange
• E-mail us at blingproud@gmail.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
• Step 2 Ship product back
• Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 7 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.
• Step 3 Refund or exchange
• When we receive your return, we will inspect the item in 1-2 working days and then provide a replacement for an exchange or issue a refund.
• Exchange:We will send you an e-mail to confirm your mailing address before we ship product, if your address has changed, please contact us to correct it. Once your information is confirmed, we will send product within 2 working days.
• Return:We will send you an email to confirm whether your refund bank account is correct (paypal or credit card). If your account has changed, please let us know in time.Once your information is confirmed, you will receive a refund within 2 working days.

Refunds Process:

• If you want a refund, please email us in time and we will check the status of your package. If it has not been sent, we will refund you in time.
• We will send you an email to confirm whether your refund bank account is correct (paypal or credit card). If your account has changed, please let us know in time.
• Once your information is confirmed, you will receive a refund within 2 working days.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, effective immediately.

• We only refund the money for the product, not the postage.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please contact your credit card company, it may take some 3-5 business days before your refund is officially posted on your card statement. If you’ve done all of the above and still have not received your refund yet, please contact us at blingproud@gmail.com, we are happy to assist.